I appointed Jacqueline for a specific project to investigate problems we were having with new Samsung smartphones we had recently issued to most of our staff. Staff were experiencing a whole host of issues, from dropped calls, lack of signal, e-mails not synching automatically, and short battery life. Our existing consultants spent weeks investigating the likely clauses but the results were inconclusive. At this stage we brought in Jacqueline to start the investigation from scratch. She immediately set to work following a detailed and logical step by step process that included a review of the mobile provider, the equipment and the security software that overlaid all our phones, and a telephone survey of 10% of all our users. Her painstaking and methodical approach quickly identified that the phone lay at the heart of the problem. A trial followed of different phones, some of which were sourced for free as a result of her close contacts with Microsoft. The result was that we have now issued all our staff that had problems with new Nokia Lumias, as recommended by Jacqueline, and the vast majority of our users are very pleased with the outcome. Jacqueline was a pleasure to work with and I was very impressed by her professionalism and dedication to getting the job done. I will have no hesitation in using Jacqueline's services in future and in recommending her to others.
Group Finance Director at Strutt & Parker